Resend access

When to resend access

Use the resend action when a creator did not receive the invitation, needs to continue activation, or can no longer find the access message. First confirm the stored address and ask them to check spam folders.

Procedure

1. Open the creator roster.
2. Select the affected profile.
3. Use the available nudge or resend-access action.
4. Confirm the address before sending.

Normal sign-in uses the email address and a time-limited code. Some agency roles can also generate controlled access from the profile; that action is audited and must not be shared beyond the intended recipient.

If access still fails

• check that the invitation has not been revoked;
• confirm the creator is using the correct agency portal;
• avoid several consecutive requests and use the newest code;
• contact support with the account address, without sharing the received code.