Creator troubleshooting

The creator does not receive access

Confirm the stored address, check invitation state, and use the resend action from the agency roster. The creator should use the newest received code and open the portal associated with your agency.

The account exists but remains incomplete

Open the profile and read the requested action. Common blockers are missing official accounts or a DMCA authorization that is incomplete or not approved.

The wrong profile is attached

Do not immediately create a second account. Check the invitation address and contact support if an attachment must be corrected so the case history is preserved.

Data appears to be missing

Check period and status filters, then reload the view. A previously generated report remains a snapshot and may differ from the current state.